#41011 - maniacdevnull - Sun Apr 24, 2005 6:28 am
So, I've got a dead pixel. It's near the center of the top screen. I see it in my dreams... mocking me.
Anyway, has anyone had any luck with getting a replacement DS if you have one with dead pixels? Should I return it to where I bought it (Best Buy) or contact Nintendo for support? Any ideas would be welcome.
#41014 - Sektor - Sun Apr 24, 2005 6:54 am
Just take it back, exchange it and check the replacement has no dead pixels before leaving the store.
#41015 - telamon - Sun Apr 24, 2005 6:58 am
I've got the same problem (including the nightmares part), A friend contacted nintendo of sweden and they told him that they did not want to have anything to do with japanese units. Bought mine at liksang...
My brother bought a unit at a localstore and it had ridiculosly 7 dead pixels, they gave him a new one though.
I could probably buy another ds here locally swap the units and labels with the help of a hairdryer and then ask for a replacement ;)
#41020 - ampz - Sun Apr 24, 2005 8:28 am
Perhaps they can just change the screen for you?
Would probably cost you a little, but probably less than the shipping to and from lik-sang.
#41035 - Cleon I - Sun Apr 24, 2005 10:46 am
If you don't mind giving Nintendo your credit card number, their exchange policy is very nice. They ship you the new DS immediately, then give you about a month before they make you ship the defective one back. It's a great opportunity to try out Pictochat and other multiplayer games if you don't know anyone else with a DS. :)
#41039 - Dib - Sun Apr 24, 2005 1:31 pm
Why would somebody mind giving their credit card number to NOA?
Nintendo has a great replacement policy for dead pixels. Even Alienware doesn't have such a generous replacement policy when it comes to dead pixels on their laptop LCDs. The prior will replace your system no matter what the fault; the latter requires the pixel to be (what they consider to be) within the center region of the screen for replacement.
#41049 - maniacdevnull - Sun Apr 24, 2005 5:04 pm
This is definantly within the center region of the screen, its almost exact dead center. And it's wierd, when I first start playing, it looks fine, but over time it gets lighter and lighter until its white all the time. Bizarre.
Guess I'll be giving Big N a phone call...